Frequently Asked Questions
Everything you need to know about your Rusty shopping experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international orders may take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Rusty, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our core collections to minimize our environmental footprint.
How do I care for my Rusty garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and hanging them to dry. Specific care instructions can be found on the inner label of each garment.